Privacy Policy

TeamFloe ("TeamFloe", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our engineering analytics platform (the "Service").

This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws. We are committed to the ten privacy principles established by PIPEDA.

By using TeamFloe, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our Service.

3.1 Primary Purposes

• Provide and maintain the TeamFloe service
• Calculate DORA metrics and engineering analytics
• Generate AI-powered insights and recommendations
• Send weekly reports and notifications you've requested
• Process payments and manage subscriptions
• Provide customer support and respond to inquiries

3.2 Service Improvement

• Analyze usage patterns to improve features
• Debug issues and improve performance
• Develop new features based on user needs
• Create anonymized industry benchmarks

3.3 Legal and Safety

• Comply with legal obligations
• Enforce our Terms of Service
• Protect against fraud and abuse
• Protect rights, property, and safety

We process your personal information based on:

• Consent: You've given consent for specific purposes
• Contract: Processing is necessary to fulfill our contract with you
• Legitimate Interests: For business operations, provided your rights aren't overridden
• Legal Obligations: When required by law

You may withdraw consent at any time by contacting us, though this may limit your ability to use certain features.

We do not sell, trade, or rent your personal information.

5.1 Service Providers

We may share information with trusted third-party service providers:

• Infrastructure: Vercel, AWS (hosting and computing)
• Database: PostgreSQL hosting providers
• Payment Processing: Stripe
• Email Services: SendGrid
• Analytics: PostHog, Mixpanel (if implemented)
• Support: Intercom or similar (if implemented)

All service providers are bound by confidentiality agreements and can only use your data to provide services to us.

5.2 Aggregated Data

We may share anonymized, aggregated data (like industry benchmarks) that cannot identify you personally.

5.3 Legal Requirements

We may disclose information if required by:

• Court order or legal process
• Government or regulatory request
• To protect our rights or property
• To prevent illegal activities or harm

5.4 Business Transfers

In case of merger, acquisition, or sale of assets, your information may be transferred. We will notify you before any such transfer.

6.1 Data Location

Your data is primarily stored in North America (Canada and United States). By using TeamFloe, you consent to the transfer and processing of your data in these locations.

6.2 Security Measures

We implement industry-standard security measures including:

• Encryption in transit (TLS/SSL)
• Encryption at rest for sensitive data
• Access controls and authentication
• Regular security audits and updates
• Secure development practices
• Incident response procedures

6.3 Data Breach Notification

In the event of a data breach that poses a real risk of significant harm, we will notify you and relevant authorities as required by PIPEDA, typically within 72 hours of discovery.

7.1 Active Accounts

We retain your data as long as your account is active or as needed to provide services.

7.2 After Account Termination

• Account data: Retained for 60 days then deleted
• Backup data: Purged within 90 days
• Anonymized analytics: May be retained indefinitely
• Legal records: Retained as required by law

7.3 Data Export

Paid accounts may request data export during the retention period. Export requests should be sent to privacy@teamfloe.com.

Under PIPEDA, you have the right to:

To exercise these rights, contact privacy@teamfloe.com. We will respond within 30 days. We may request identity verification for security.

9.1 GDPR (European Users)

If you're in the European Economic Area, you have additional rights under GDPR. We process EU data under legitimate interests and consent bases. You may contact our EU representative at privacy@teamfloe.com.

9.2 California Residents (CCPA)

California residents have additional rights under CCPA, including the right to opt-out of data sales (which we don't do) and non-discrimination for exercising privacy rights.

9.3 International Transfers

We use appropriate safeguards for international data transfers, including standard contractual clauses and adequacy decisions.

TeamFloe is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we discover we've collected information from a child under 18, we will delete it immediately.

If you believe we have information from a child under 18, please contact privacy@teamfloe.com immediately.

We use cookies and similar technologies for:

• Essential Cookies: Required for site functionality
• Analytics Cookies: Understanding usage patterns
• Preference Cookies: Remembering your settings

For detailed information, see our Cookie Policy.

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

We may update this Privacy Policy periodically. We will notify you of material changes via email or through the Service at least 30 days before they take effect.

Your continued use after changes constitutes acceptance of the updated policy.

Our Privacy Officer oversees compliance with this policy and privacy laws.

For privacy complaints that cannot be resolved directly with us, you may contact the Privacy Commissioner of Canada at: